If you’ve been injured in an accident involving an Uber or Lyft in Atlanta, knowing what steps to take immediately can help protect your health, your finances, and your legal rights. Whether you were a passenger, rideshare driver, or another motorist, quick action and thorough documentation are essential.
Seek medical attention and contact authorities
Your first priority is safety. Check for injuries and call 911 if anyone is hurt or the accident has created a hazard. Even if you don’t think you’re seriously injured, it’s wise to get checked by a medical professional. Some injuries, such as concussions or soft tissue damage, may not appear right away.
Make sure a police report is filed. This official documentation will be important for any insurance or legal claims.
Document your rideshare trip and save digital evidence
If you were a passenger in an Uber or Lyft at the time of the accident, preserve all digital records related to your ride. This includes:
- Screenshots of your ride confirmation and receipt
- A copy of the driver’s name, license plate, and profile from the app
- The trip route and drop-off location
This data helps establish your status as a passenger during the incident and supports any insurance or legal claims that follow.
If you’re the driver, maintain accurate business records including mileage, maintenance logs, and rideshare platform details. Georgia law also requires rideshare drivers to carry digital identification from the rideshare company while active—this information may also become relevant in a legal case.
Keep track of all related expenses and damages
Maintain a record of all out-of-pocket expenses resulting from the accident, such as:
- Medical bills
- Lost wages or time off work
- Transportation costs to and from appointments
- Prescription and treatment receipts
If you’re filing an insurance claim, this information will help calculate the total value of your damages.
Know how to contact Uber or Lyft in an emergency
If you were injured while using Uber in Atlanta, you can reach Uber’s Critical Safety Response Line at 800-285-6172. This line is for serious accidents and should only be used after calling 911. It’s helpful to save this number in your phone in case of emergencies.
For non-emergency support, Uber also offers a 24/7 driver helpline at 800-593-7069. Riders can call 1-833-USE-UBER (1-833-873-8237) between 4 AM and 10 PM ET. Lyft passengers and drivers can access support through the Help section in the app.
Understand how insurance claims work after a rideshare crash
If you’re filing a claim through a provider like Farmers Insurance, you can start the process online, through their mobile app, or by calling 1-800-435-7764. Most companies request documentation like police reports, damage photos, and receipts. Claims often need to be filed within 30 to 60 days, though the sooner, the better.
Be aware that multiple insurance policies may apply, especially if a rideshare driver was active on the app at the time of the crash. Coverage can vary depending on whether the driver was:
- Waiting for a ride request
- En route to pick up a passenger
- Actively transporting a passenger
This complexity is one reason why speaking with a lawyer early on can protect your rights.
Speak with a rideshare accident attorney before accepting any settlement
Insurance companies representing Uber, Lyft, or other parties may reach out quickly with questions or low settlement offers. Before signing anything or making a recorded statement, it’s important to get legal advice.
At Schneider Injury Law, we handle rideshare injury cases throughout Atlanta and understand how to deal with multi-layered insurance systems and corporate defense teams. We can help you gather documentation, negotiate with insurers, and pursue full compensation for your injuries and losses. Click here to begin chatting with a representative now. Or call 404-800-3060.
Schedule a free consultation with Schneider Injury Law
If you were injured in an Uber or Lyft accident in Atlanta, we’re here to help. Call us or book a free consultation online at schneiderinjuryattorney.com/contact. We don’t charge legal fees unless we recover money for you.